We have worked hard to make our Privacy Policy easier to read, and have managed to make it over 50% shorter! The update is aimed to simplify our policies, and your data will not be processed in new ways. Please take some time to read the new Privacy Policy.
Effective Date: 1st December 2021
Updated: 1st January 2024
Thank you for playing our games! This Privacy Policy describes:
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The ways we collect personal data about you and why we do so
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How we use your personal data, and
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The choices you have about your personal data.
This Privacy Policy applies to Flowmotion Entertainment’s games, websites and related services, which we here collectively call the Service. We may periodically update this Privacy Policy by posting a new version on FlowmotionEntertainment.com. If we make any material changes, we will notify you by posting a notice in the Service prior to the change becoming effective. Your continued use of the Service after the effective date will be subject to the new Privacy Policy.
CONTACT US
If you have questions about data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through the game so we can reply to you more quickly.
Name of the controller: Flowmotion Entertainment Inc.
Address: Vancouver, BC, Canada
email: [email protected]
THE DATA WE COLLECT
Data you provide us.
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Contact information (such as name and email address)
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Your messages to the Service (such as player support tickets)
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Other data you choose to give us (such as data to identify your account)
Data we collect automatically.
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Data about your account and game progress
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Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
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Data about your device, such as device name and operating system, browser type and language
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Data we collect with cookies and similar technologies (see more below)
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General location data
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Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service
In most cases, we also create a Service-specific ID for you when you use the Service.
Data we collect from our partners.
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Data we receive if you link a third party tool with the Service (such as Facebook or Google)
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Demographic data (such as to determine the coarse location of your IP address)
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Data from platforms that the games run on (such as to verify payment)
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Data for advertising and analytics purposes, so we can provide you a better Service
WHY DO WE COLLECT YOUR DATA
To make the Service work.
To perform the contract, we process data necessary to
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Create accounts and allow you to play our games and use our Service
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Operate the Service
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Verify and confirm payments
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Provide and deliver products and services you request
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Send you Service-related communications
To make the Service more suitable for our players.
To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to
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Update and develop player profiles
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Develop and improve the Service and player experience
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Manage our relationship with you
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Provide social features as part of the Service
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Customize your Service experience
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Respond to your comments and questions and provide player support
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Provide you Flowmotion Entertainment offers in the Service as well as in other websites and services, and by email
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Send you related information, such as updates, security alerts, and support messages
To show personalized advertisements.
To show you personalized advertisements in the Service as well as in other websites and services (including email) we have a legitimate interest to process necessary data to
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Track the content you access in connection with the Service and your online behavior
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Deliver, target and improve our advertising and the Service
For information on how to opt-out from personalized advertisements, see section 'Your rights and options' below.
To analyze, profile, and segment.
In all of the above cases and purposes, we may analyze, profile and segment all collected data.
With your consent.
With your consent, we may process your data for additional purposes.
WHO CAN SEE YOUR DATA
Apart from Flowmotion Entertainment, your data can be accessed by others in the following situations:
OTHER PLAYERS AND USERS.
Social features are a core component of our games. Other players and users may, for example, see your profile data and in-game activities.
PARTNERS WORKING FOR FLOWMOTION.
Flowmotion has partners to perform services for us. These partners process your data only at and according to Flowmotion instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.
Other companies and public authorities.
In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests.
We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.
Advertising and Social Media partners.
The Service includes features from our partners, such as social media interaction tools and in-game advertising. A list of these partners is available at flowmotionentertainment.com/partner-opt-out. These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices.
INTERNATIONAL DATA TRANSFERS
Our Service is global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy. Adequate safeguards that our partners may use include standard contractual clauses approved by EU Commission and the Privacy Shield certification in case of transfers to the USA.
YOUR RIGHTS AND OPTIONS
Opt-out of marketing emails and other direct marketing.
You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.
Opt-out of targeted advertising.
You can opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of interest based ads" (Android). For more information, see also: http://www.flowmotionentertainment.com/partner-opt-out.
For personalized in-game offers opt-out, you can use the options provided in the game settings.
Access the personal data we hold about you.
If you request, we will provide you a copy of your personal data in an electronic format.
Data Deletion.
If you want your data to get deleted, you can request it on our support email [email protected] or our contact us page. Your data including your name, userID, DeviceID, game progress everything will be get deleted right away and we'll inform you after its done. For email, just unsubscribe from our newsletter.
Your other rights.
You also have the right to correct your data, have your data deleted, object how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent.
We will respond to all requests within a reasonable timeframe. You may also contact your local data protection authority within the European Economic Area for unresolved complaints.
PAYMENTS AND REFUNDS
When you order any good or service through the Services, including any virtual currency or virtual good, we collect certain non-financial transaction information related to these purchases, including what you purchased, the price, and the date. Your in-app purchase transactions are processed by third-party payment processors, such as Apple (for purchases on iOS devices), Google (for purchases on Android devices), or Amazon (for purchases on Kindle devices). The third-party payment processors will collect your name, phone number, e-mail address, mailing address, billing address, and complete credit card information to enable them to process your payment. The third-party payment processors may also retain this information to enable you to purchase additional items through our Services without having to re-enter your payment information each time. Please note third-party payment processors do not share your financial information, like credit card numbers, with us. In addition, please note that the third-party payment processors’ processing of transactions and collection and use of your personal information is governed by their terms of service and privacy policy, and purchases through these third parties may also be subject to additional policies. We encourage you to review the terms of service and privacy policies of those third parties to learn more about how they handle your personal information.
Information Collected by or Provided to Customer Support
When you ask for assistance from our Customer Support team, we will collect and store the contact information you provide (generally your name and e-mail address), information about your game-play or activity on the Services, and your username or ID number. We will also store the correspondence and information within the correspondence that you choose to share with us.
Purchase Guarantee!
We guarantee every purchase you make in Cooking Crush. We will make sure you get everything you paid for, every time. And that you are satisfied with your purchase. If you don't think you received your purchase, first check your internet connection, and then reopen your game. If your internet connection is stable and restarting your device didn’t help, please contact us right away and our 24 x 7 Customer Love Team will immediately help you get your purchase - you can use the real-time chat (click the chat icon in the top right of the in-game support feature) or send an email to [email protected].
When to request a refund?
If you think you have made a purchase by mistake and you don’t want it and you are using an Android device, contact us in 48 hours to request a refund.
If you are playing the game on an IOS device, immediately contact Apple to get a refund.